Post by shiyabul on Aug 19, 2024 11:40:15 GMT 2
that support strategic objectives. Know your market, with whom you do business, and where growth and efficiency lie.
Know your products and services and understand how https://lastdatabase.com/ processes and technology support Contact Center outcomes. When you embrace and adopt this information, you have the foundation for the language of Visibility and Value. And that becomes the framework for your Value campaign, also known as your Value Proposition. A VERY BIG PART OF ESTABLISHING THE CONTACT CENTER’S VALUE IS DEPENDENT UPON MANAGING THAT VISIBILITY.
Improve reporting to reflect the true Value https://lastdatabase.com/ of the Contact Center. Traditional Contact Center reporting is clogged up with a bunch of statistics that few people outside the operation genuinely understand. Reports often communicate numbers more suitable for factory production. How many? and How long? are two major elements present in far too many Contact Center performance reports.
Know your products and services and understand how https://lastdatabase.com/ processes and technology support Contact Center outcomes. When you embrace and adopt this information, you have the foundation for the language of Visibility and Value. And that becomes the framework for your Value campaign, also known as your Value Proposition. A VERY BIG PART OF ESTABLISHING THE CONTACT CENTER’S VALUE IS DEPENDENT UPON MANAGING THAT VISIBILITY.
Improve reporting to reflect the true Value https://lastdatabase.com/ of the Contact Center. Traditional Contact Center reporting is clogged up with a bunch of statistics that few people outside the operation genuinely understand. Reports often communicate numbers more suitable for factory production. How many? and How long? are two major elements present in far too many Contact Center performance reports.